Effective Date: April 22, 2026
By booking a tour, using our website, or contacting Nilmani Ceylon Tours, you agree to these Terms and Conditions. Please read them carefully.
Nilmani Ceylon Tours arranges customized tour guidance, including itinerary planning, vehicles, booking assistance with our drivers and guides, and accommodations, and on-ground support. We act as an intermediary between you and independent service providers like hotels.
To deliver your tour safely, you agree to:
Failure to provide required documents or information may result in cancellation without refund.
| When You Cancel | Refund Amount |
|---|---|
| More than 30 days before tour | 75% refund, minus service charge fees |
| 15 to 30 days before tour | 50% refund |
| 7 to 14 days before tour | 25% refund |
| Less than 7 days before tour | No refund |
*If Nilmani Ceylon Tours cancels due to force majeure, unsafe conditions, or provider failure, we will offer a new date or a 75% refund of amounts paid to us, minus any non-refundable third-party costs already incurred.
Minor changes may occur due to weather, road conditions, or provider availability. We will provide alternatives of similar value. Major changes requested by you may incur additional costs and must be confirmed in writing.
Travel insurance covering medical emergencies, trip cancellation, and personal belongings is strongly recommended and may be required for certain activities. Nilmani Ceylon Tours is not liable for costs arising from lack of insurance.
Nilmani Ceylon Tours exercises due care in selecting guides, drivers, and hotels, but we are not liable for their acts, omissions, or failures. Also, we will provide safe guidance and advice to recover the certain situation.
We are not responsible for injury, illness, loss, damage, or delays caused by third parties, accidents, natural events, strikes, or other events beyond our control. Also, we will provide safe guidance and advice to recover the certain situation with the chauffer coordination.
Adventure activities like hiking, wildlife safaris, or water sports carry inherent risk. You participate at your own risk.
Our total liability for any claim is limited to the amount you paid to Nilmani Ceylon Tours for the affected service. Refer included, not included in tour details tab.
You are responsible for meeting all passport, visa, vaccination, and health requirements for Sri Lanka or other destinations. We may collect passport copies and health info only to comply with local regulations and ensure safety. See our Privacy Policy for details.
All content on our website, including text, photos, logos, and itineraries, belongs to Nilmani Ceylon Tours or our licensors. You may not copy, reuse, or distribute it without written permission.
We may refuse service or terminate a tour without refund if a customer behaves dangerously, illegally, abusively, or violates these Terms. Safety of guests, staff, and partners is our priority.
We may take photos during tours for social media or marketing. If you prefer not to be photographed, tell your guide at the start of the tour. For email newsletters, we only contact you if you opt in. Unsubscribe anytime.
Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal data including passport and health information.
We aim to resolve issues quickly and fairly. Contact us first at Nirmani@gmail.com. If unresolved, disputes are subject to the exclusive jurisdiction of the courts in Sri Lanka.
We may update these Terms for legal or government operational reasons. The latest version posted on our website applies to all new bookings made after the effective date.
Nilmani Ceylon Tours, Tour Guidance Services
Email: Nirmani@gmail.com
Location: 145 / H / 1, Arjunarama road, Miriswatta, Yagodamulla, Kotugoda, Sri Lanka